Medbarn is one of the worse companies I have ever dealt with.
I ordered compression pantyhose through Amazon and they were incorrectly sized. Medbarn was the supplier to Amazon. Medbarn said it was the manufacturer's mistake, not theirs. Since it was an Amazon order, Medbarn returned my money with no problem. Medbarn told me that the manufacturer had corrected the sizing problem. Thinking Medbarn was truthful, I ordered compression pantyhose directly through Medbarn. At the time of this second order, I was assured by Medbarn that if there was a problem with the pantyhose sizing, I could return the pantyhose for a full refund.
Well, the same problem still exists - the problem that Medbarn assured me was the manufacturer's fault, and had been corrected, apparently has not been corrected - the sizing is still incorrect. I take a Size 4 and am 5’ 8 ½” tall, so Medbarn suggested I order a medium, extra tall – the leg length is very short, the crotch goes to mid-thigh, and the panty part is extremely long, the panty waistband goes up to my breasts – needless to say, they don’t fit.
I called Medbarn to inform them of the problem and initiate a return. They told me they do not accept returns – which is exactly the opposite of what they promised when I placed the order with them. When I objected, Medbarn told me they might have taken a return if the package hadn’t been opened. An immediate contradiction – what does that say about truthfulness? I asked them how I could possibly have known the sizing was incorrect if I didn’t open the package and try them on? They had no answer for that.
Since that initial call, Medbarn has refused to respond to my telephone calls and e-mails. The total cost of the stockings was approximately $148.00 for four pairs - that is a lot of money for me to lose because Medbarn did not tell the truth about their return policy.
I will never order from Medbarn again, and I will do whatever it takes to get my money back - reporting through whatever agencies take complaints and/or initiating legal measures if necessary.